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FAQs

Order Questions

When can I get tracking information?

Once your order has shipped, you will receive an email containing tracking information that you can reference to see any updates on its status.

I need to return, cancel, or exchange an item

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can return any eligible item within 30 days for a full refund (not including shipping). To return an item please contact us.

I need to update my billing or shipping information, or make changes to items in my order

If your order hasn't shipped, we're happy to make an update if you contact us.

My package never arrived

We'll find out what going on. Go ahead and contact us.